Shipping & Returns

As soon as your payment is completed, you'll receive an order confirmation email with your order details. If you don't see it within a few minutes, check your spam folder or contact us at pawride.support@gmail.com.

• Every order ships with free tracked delivery — the price at checkout is all you pay.
• Orders are processed promptly after payment confirmation.
• Once your order is dispatched, we email you a tracking number and a link to follow your package.
• If your tracking hasn't updated for an unusually long time, contact us and we'll investigate with the carrier.

Need to fix a shipping address, change color, or cancel? Email us at pawride.support@gmail.com as soon as possible, quoting your order number. We can make changes any time before the order is dispatched. Once it has shipped, you can still use our free 30-day return process below.

If your order arrives damaged or goes missing in transit, contact us with your order number (and a photo, if damaged). We'll send a free replacement or issue a full refund — your choice. You will never be left out of pocket for a delivery problem.

We want your pup to love their PawRide mat. If you're not happy for any reason, you have 30 days from the day your order is delivered to return it for a full refund — even if your dog has already tried it out.

• Free returns — we cover the return shipping cost and send you a prepaid return label or arrange the return with you.
• No restocking fees, no complicated forms.
• Where possible, please return the mat in a clean state (it's machine washable) with its original packaging if you still have it.

• Email pawride.support@gmail.com with your order number and a short note about why you'd like to return.
• We reply within 24 hours with your return instructions and prepaid label.
• Drop off the package — that's it.

• Once your return is on its way back (or received, for some cases), we process your refund to the original payment method.
• Refunds typically appear on your statement within 5–10 business days, depending on your bank.
• If it's been longer than that, contact us and we'll chase it with the payment provider.

Want a different color, or to swap a single mat for the Double Pack? Email us at pawride.support@gmail.com and we'll arrange an exchange — usually the fastest way is a free return plus a new order, and we'll walk you through it.

If your mat has a manufacturing defect — such as stitching or fabric failure under normal use — contact us with a photo and your order number. We'll replace it or refund you in full, whichever you prefer, without requiring a return in most cases.

We're here to help: pawride.support@gmail.com — we typically reply within 24 hours.